12 rounds with Iron Mike

Well I have kinda felt like this guy in the past couple of weeks.  I had a very difficult call with a customer and by the time call was completed I felt like I had gone 12 rounds with Iron Mike.

The thing is, it was totally my fault.  I had been having a great couple of weeks and my confidence was a little higher than I needed it to be.  I was overconfident.

Well the result of that "overconfidence" was that the customer exploited every area where I failed to prepare.  He exposed my weaknesses like oppon
ents have done in sparring class.

As difficult as it was to sit there and take it, I learned more than I ever ever had before.  It humbled me and showed me that I am nowhere as good as thought I was.  I learned more from that one call than I could have ever learned from all the good calls I had done in the past three weeks.  I learned that preparation and proper mindset are the most important things.  If I had the proper mindset, I would not have overlooked some of the things I needed to do.  If I was in the proper mindset I would have been better equipped to answer the customers questions.  I can't say enough about the lesson that the customer taught me that afternoon.

Thanks John for teaching me a very important lesson that afternoon in your office.

Mr. Repay
Student Of Silent River Kung Fu.
ian.repay@blogspot.com